Return & Refund Policy
Return & Refund Policy
Last Updated: March 08, 2026
At Innect Electronics, we want to ensure you are 100% satisfied with your purchase. As we deal in premium brands like Hikvision, CP Plus, and Dahua, we follow a transparent return and refund process from our base in Chittorgarh, Rajasthan.
1. Return & Replacement Window
Customers have 7 days from the date of delivery to request a return or replacement.
Requests made after 7 days will not be eligible for a return, but may still be covered under the manufacturer’s brand warranty.
2. Valid Reasons for Return
You can request a return or replacement if:
The product is received in a physically damaged condition.
The product is defective or not functioning as described.
The product delivered is different from what was ordered (wrong model/color).
Any parts or accessories are missing from the package.
3. Return Eligibility
The item must be in its original packaging with all tags, labels, and manuals intact.
The product must be unused and not installed (especially for CCTV and Access Control systems).
The original invoice must be included.
4. Return Shipping Cost (Important)
Defective/Damaged Items: If the return is due to a mistake on our part or a defective product, Innect Electronics will cover 100% of the return shipping costs.
Change of Mind: For returns where the product is not defective, the customer will be responsible for the return shipping.
5. Refund Process & Timeline
Inspection: Once we receive the product at our Chittorgarh facility, our technical team will inspect it within 48 hours.
Approval: We will notify you via email/WhatsApp regarding the approval or rejection of your refund.
Refund Method: Approved refunds will be processed back to your original payment method (UPI, Bank Transfer, or Credit/Debit Card).
Refund Timeline: Please allow 5 to 7 business days for the refund amount to reflect in your account.
6. Non-Returnable Items
Software products or licensed access codes once activated.
Items showing signs of physical abuse or intentional damage.
Products with tampered serial numbers or broken seals.
7. Contact for Return Support
To initiate a return, please contact our support desk:
Sales Inquiry:
Email Us:
sales@innecteletronics.shop
Technical support Inquiry:
Email Us:
mahigropcompany@gmail.com
support@innecteletronics.shop
Phone: +91 8306764792
Address
79, Jato Ka Mohalla Manpura
Rewaliya Khurd Bhadesar
Chittorgarh, Rajasthan 312201
India